Get More from IntelaTrac® - Responsive Customer Support Begins Here
The Wonderware Mobile Solutions Customer Support organization provides support for customers with a current Support Maintenance Plan in-force,
there are three ways to contact us:
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1. Visit the IntelaTrac Resource Center and log to search through the wealth of information available.
2. Email: MobileSolutionsSupport@wonderware.com
Please include in the body of the email the following items:
- Current Version and Build number
- Nature of the problem
- Attach applicable log files or screen shots
- Contact person and info
3. Phone us at: Toll Free: (888) 461.9690, Option 3 or Local Number: (713) 344-2610
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Support hours are 7AM - 7PM CST, Monday - Friday (excluding holidays)
Software Support and Maintenance
Wonderware Mobile Solutions proudly maintains an impressive 95% customer renewal rate due to the quality
of service that our IntelaTrac support group provides. The support group is comprised of knowledgeable
and friendly associates who resolve customer issues as quickly and accurately as possible.
The Annual IntelaTrac software support and maintenance agreement provides your company with access
to Wonderware's Technical support, engineering, and quality assurance to ensure rapid resolution to
technical issues.
For more information on Software Renewals, contact us at MobileSolutionsSWRenewal@wonderware.com or call 713-344-2610.
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